ILRC Client Assistance Program Page

What is the Client Assistance Programs (CAP)?

If you having problems with your case with the California Department of Rehabilitation, the Client Assistance Program (CAP) is designed to help you understand your rights and responsibilities and assist you in presenting your concerns to DOR.

If you are dissatisfied with any action or decision of the Department, and have tried to work with your counselor and the counselor's supervisor, you should contact the Client Assistance Program (CAP).

CAP Advocates are not employees of the Department. They serve as independent advocates. If you cannot achieve resolution to your concerns at the local level, CAP may help you request and prepare for mediation, an Administrative Review or Fair Hearing. Advocates can help you with :

Information about services available under the Rehabilitation Act.
Assistance in negotiating mutually acceptable solutions to disagreements.
Representation at administrative reviews and fair hearings. (The agencies holding the reviews and hearings must be funded by the Rehabilitation Act in order for this service to be provided).
Post Appeal/Hearing Reviews upon request including assistance in obtaining legal counsel in some cases.

Get in touch with ILRC's Client Assistant Program Advocate

Kristin Joy Watts (Click on name to the left to send an email.)
(888) 963-0595 Voice or Text (TTY/TDD) Toll-Free Number
(805) 963-0595 Voice or Text (TTY/TDD)
(805) 963-8265 Text Only (TTY/TDD)
(805) 963-1350 Fax

To locate a Client Assistant Program (CAP) Advocate outside the Tri-Counties region call 800-952-5544 (Voice) 866-712-1085 (TTY) or click HERE

HOME